Help & Frequently Asked Questions

Getting Started

We operate within a 40-kilometre radius of downtown Ottawa. So, if your area is within neighbourhoods like Orleans, Findlay Creek, South Keys, Rockcliffe, Stittsville, Kanta, Barrhaven, and its environs, then we’re able to provide service! All you need to do is reach out to us, and we will arrange a scheduled cleaning of your home or business in no time.
Our standard cleaning service covers every essential cleaning aspect required for a home, business, or apartment. We thoroughly clean, dust, and vacuum your floors. Should you need additional services like cleaning the inside of your fridge and oven, you can simply let us know when booking any of our cleaning services.
One of the best things about hiring UrbanMop is that we have equipment, supplies, and products ready for any type of cleaning service, which are used by experienced and dedicated cleaning specialists. However, you should let us know if you have special requests like allergies to specific cleaning solutions so we can accommodate them.
Our cleaning services vary. They’re available in one-time,weekly, monthly, tri-weekly, or bi-weekly configurations. What matters is that we find the perfect cleaning services and schedule that works for you. Additionally, our cleaning schedules are flexible, and you can cancel or reschedule to any time convenient for you.
Our cleaning services don't in any way affect your daily activities, so there’s no need to be home. However, if being present when our team is onsite would make you feel more comfortable, this is no issue whatsoever. Our cleaning staff are friendly, trustworthy, and reliable, and they’ll carry on with their work to finish on time and be out of your way if given sufficient space to complete their duties.
Absolutely! You can make special task requests at the time of booking. Whether doing so directly from our booking form or on the phone, please ensure to let us know what you need in advance.

Pricing & Policies

We have a fixed pricing system that is based on an hourly rate of $35 per hour for one-time cleaning and $30 per hour for recurring cleanings. You can find out more details about how our pricing works per room on our booking form. page. To get the right estimate for your job, enter the number of bedrooms or bathrooms you want us to clean and other add-ons you would like.
You can get a quote on our booking form page, linked above.

Trust and Safety

We always ensure our customers are satisfied, so if any aspect of our cleaning services doesn't meet your expectations, please let us know. We will send out a team to rectify it within a seven-day window. If you are still unsatisfied with the reclean service, then we will offer a full refund.
Yes. All our credit card transactions are processed by Stripe and safeguarded by their own security protocol. Also, we don't record any credit card numbers in our system. We only use tokens that allow us to charge your credit card. Your information and privacy security is our top priority.
Yes, we run background checks on all our cleaning specialist applicants during the final stage of the screening process before hiring individuals. We are thorough in selecting competent individuals we can entrust our clients' homes and businesses with.
Our policy allows us to reclean your home within a seven-day window if you're not happy with the results. If you're still unsatisfied, we'll offer a full refund.
To protect our staff’s efficiency and their committed time schedule, we have a 48-hour cancellation policy. If you cancel within 48 hours of your original appointment, there’s a 50% cancellation fee.

Need Further Assistance? We’re Happy to Help. Contact Us Today!

Book a Cleaning today.

%d bloggers like this: