Help & Frequently Asked Questions

Getting Started

We service a 40 km radius from Downtown Ottawa! Neighborhoods like Orleans, Kanata, Barrhaven, Stittsville, South Keys, Findlay Creek, Rockcliffe, etc are all within our service area.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
UrbanMop cleaners bring their own cleaning supplies but please do let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Absolutely! Simply reply to the confirmation email and we'll be happy to accommodate.

Pricing & Policies

Pricing is based on an hourly rate starting at $30 per hour. You can see the details on our booking form. Just enter your # of Bedrooms, # Bathrooms and any add-ons you would like.
You can see the details on our booking form. Just enter your # of Bedrooms, # Bathrooms and any add-ons you would like.

Trust and Safety

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
Our credit card transactions are processed by Stripe and is layered on their own 256 security protocol. No credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, security is our #1 priority.
Yes we do. We run a detailed background check on all applicants as the last step in our pre-screening process. Our hiring process is very vigorous.
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Book a Cleaning today.

%d bloggers like this: